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Shipping & Delivery

If the product ordered is out-of-stock, we will contact you immediately to confirm a replacement / refund / other instructions.


Packing and Processing Time: 1-3 business days.
Note :
Please note that shipment of your purchase during a sale may take up to 5-8 working days due to high volume. We will try our best to get your goodies out to you as soon as possible!

Courier Delivery Time:
Peninsular Malaysia – 1-4 business days
Sabah, Sarawak and Labuan – 1-5 business days

General Delivery Days
Pos Malaysia delivers Monday – Saturday (except 1st Saturday of every month and public holidays)
Airpak Express delivers Monday – Saturday (half day).

Orders shipped within Peninsular Malaysia can be expected much sooner than the estimated maximum delivery time. The majority of orders shipped to the Peninsular Malaysia can be expected within 2 - 4 business days. 
Please track your packages as Golden Rose Malaysia is not responsible for lost or stolen shipments.


Change / Cancellation Of Order
All cancellations and address changes must made via phone within 24 business hours. Once they have reached the shipping stage we cannot guarantee we can cancel or update orders in time.


International Shipping
Shipping to other international destinations is unavailable at this time. 

 

Pickup From Store / Cash On Delivery
Our headquarters is located in Penang island. You may choose to pickup your products directly from our office located opposite sPICE (Relau Area, same row with Public Bank), 2nd floor, above Legend Hair Studios.

 

Free Shipping

Shipments within Peninsular Malaysia(West Malaysia) with totals RM100 and above will be entitled to Free Shipping using Airpak Express or Poslaju.

 

Flat Rate Shipping

For parcels to Sabah, Labuan & Sarawak, flat rate shipping will be utilized. No matter how much the weight of the parcel, the price will be standard, kindly refer below :

 

Sabah & Labuan
Flat Rate Price: RM12
Parcel weight lesser than 2 KG will be sent via Poslaju Express.
Parcel weight more than 2KG will be sent via Normal Post, estimated arrival 30 working days after sending out.
(If your parcel is MORE than 2KG and you want Poslaju Express instead of Normal Post, do contact us at: orders@goldenrose.com.my additional charges may apply)

 

Sarawak
Flat Rate Price: RM11
Parcel weight lesser than 2 KG will be sent via Poslaju Express.
Parcel weight more than 2KG will be sent via Normal Post, estimated arrival up to 30 working days after sending out.
We will call you and advise you to top up and change to Poslaju instead. 

 

Courier Company and Courier Charges

We are using Airpak Express and Poslaju Malaysia only. Postage charges are as follows:-
Peninsular Malaysia - RM8.00 onwards
Sarawak - Refer to Flat Rate Shipping
Sabah : Refer to Flat Rate Shipping